Welcome to Prajnaa Market. These Terms & Conditions govern your use of https://market.prajnaa.in and purchases made through our website. By accessing our website or placing an order, you agree to these terms and the policies referenced below.
1. Use of Our Website
You agree to use our website for lawful purposes and provide accurate information when placing an order or contacting us.
You must not misuse the website, attempt unauthorised access, interfere with its operation, or place fraudulent orders.
2. Product Information and Availability
We aim to provide accurate product descriptions, images, prices, and availability information.
For natural and agricultural products, colour, size, texture, and appearance may vary. These variations do not excuse the supply of a product that is damaged, spoiled, defective, or materially different from its description.
All products are subject to availability. If an ordered item becomes unavailable, we will contact you about a suitable alternative or a refund for the unavailable item. We will not substitute a different product without your agreement.
3. Pricing and Payments
Prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges, and the final payable amount will be shown at checkout.
Shipping charges apply to all orders. We do not offer free shipping, regardless of the order value.
Payments must be completed using an available payment method at checkout. If a pricing or technical error affects your order, we will contact you before proceeding. Any amount collected for an order we cannot fulfil will be refunded.
4. Orders and Confirmation
Please review your items, quantities, delivery address, and contact details before placing an order.
An order acknowledgement confirms that we have received your order; fulfilment remains subject to payment confirmation, product availability, and delivery serviceability.
If we are unable to fulfil an order, we will notify you and arrange a refund for any unfulfilled items for which payment has been collected.
5. Order Processing and Shipping
Orders are generally processed within 24–48 hours of confirmation. Processing may take longer depending on weather conditions.
Standard shipping generally takes 5–8 days after dispatch. Certain routes and destinations across India may require an additional 3–4 days.
Processing time is separate from shipping time. Delivery timelines are estimates and may be affected by weather or transport disruptions.
For more details, please review our Shipping Policy.
6. Delivery Details and Order Tracking
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
If you notice an error in your delivery details, contact us promptly. Changes may not be possible once an order has been dispatched.
Track your order here: Track Your Order
If delivery fails because of an incorrect address, an unavailable recipient, or refusal of delivery, contact our support team to discuss the next steps. Any applicable redelivery charges will be communicated before redelivery is arranged.
7. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Changes and cancellations are subject to the order’s processing and dispatch status. Once an order has been dispatched, we may be unable to change or cancel it.
If an eligible cancellation is confirmed after payment, we will arrange the applicable refund.
8. Returns, Replacements and Refunds
We follow a limited-return policy. General returns or exchanges for a change of mind, personal preference, or items ordered by mistake are not accepted.
If your parcel arrives damaged, an item is missing, or you receive a different item instead of what you ordered without your agreement, contact us within 48 hours of delivery.
Please provide your order number, a brief description of the issue, and supporting photos and/or videos. We’ll replace the affected item or issue a refund—no questions asked.
Do not send any item back without contacting our support team first. For full details, please review our Returns & Refunds Policy.
9. Harvest Reservations and Pre-Orders
Prajnaa Market allows customers to reserve upcoming harvests before they are ready for dispatch. A harvest reservation secures your place in the fulfilment queue for the selected product and harvest batch.
Harvest readiness and dispatch dates are estimates influenced by agricultural and weather conditions. Orders are dispatched in the priority of confirmed reservation order once quality checks pass.
For full details regarding priority, crop conditions, gateway fees, and unfulfilled reservations, please read our dedicated Harvest Reservations and Pre-Orders Policy.
10. Product Storage and Use
Follow the storage instructions, usage directions, and expiry or best-before information provided on the product packaging, where applicable.
Please review ingredients and allergen information before use or consumption. Contact us before purchasing if you need clarification about a product.
11. Website Content and Intellectual Property
Content owned by or licensed to Prajnaa Market—including our branding, text, images, graphics, and designs—must not be copied, republished, or used commercially without permission, except where permitted by law.
Other product names, trademarks, and brand materials remain the property of their respective owners.
12. Privacy
Information you provide when browsing, ordering, or contacting us will be handled in accordance with our Privacy Policy. Please review that policy for details about the collection, use, and protection of your personal information.
13. Service Interruptions and Events Beyond Our Control
Website access, order processing, or delivery may occasionally be affected by maintenance, technical problems, severe weather, transport disruptions, or other circumstances beyond our reasonable control. Where an order is affected, we will communicate the available next steps. This does not remove our responsibility to address unfulfilled orders or valid replacement and refund requests.
14. Customer Rights
Nothing in these Terms & Conditions excludes or limits any rights or remedies available to you under applicable Indian consumer-protection laws. If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this page. The terms in effect when you place an order will apply to that order, unless a change is required by law or agreed with you.
16. Contact Us
For questions about these terms, orders, shipping, replacements, or refunds:
- Email: care@market.prajnaa.in
- Official WhatsApp / Arattai number: +91 76500 65690
- Website: https://market.prajnaa.in