Harvest reservations & pre-orders.

Prajnaa Market may allow customers to reserve products before the harvest is ready for dispatch. These products will be identified as harvest reservations or pre-orders on the relevant product page.

A harvest reservation secures your place in the fulfilment queue for the selected product and harvest batch. It does not mean the product is immediately available for dispatch.

Any harvest-readiness or dispatch date shown for a reservation is an estimate. Actual timelines may change due to weather conditions, crop maturity, harvest yield, quality checks, or other agricultural factors.

If there is a material delay or we cannot fulfil your reservation, we will contact you using the details provided with your order. We will seek your agreement before moving your reservation to a different harvest batch or substituting another product.

Once the reserved harvest is ready and has passed our quality checks, orders for that product and harvest batch will be allocated and dispatched in the order in which reservations were confirmed.

Earlier confirmed reservations receive priority over later reservations for the same product and harvest batch, subject to the available quantity and delivery serviceability.

*Priority refers to allocation and dispatch order, not guaranteed arrival order. Actual delivery dates may differ depending on the destination, route, and courier transit time.

The standard 24–48-hour processing period begins once the reserved product is harvested, ready for dispatch, and allocated to your order—not on the reservation date. Processing may take longer depending on weather conditions.

After dispatch, standard shipping generally takes 5–8 days. Certain routes across India may require an additional 3–4 days.

Shipping charges apply to harvest reservations, and applicable charges will be displayed at checkout. We do not offer free shipping.

If we cannot fulfil your reservation because of crop failure, insufficient yield, quality concerns, or another issue affecting the reserved harvest, we will notify you and arrange a refund.

The refund will cover the amount paid for the unfulfilled reservation, including shipping charges attributable to items that will not be dispatched, subject only to the payment-gateway fee provision below.

We will not replace the reserved product with another item or transfer your payment to a future harvest without your agreement.

Where permitted by applicable law and clearly disclosed before payment, any actual, non-refundable payment-gateway processing fee may be deducted from the refund for an unfulfilled harvest reservation.

Any permitted deduction will be limited to the actual non-refundable gateway fee attributable to the refunded payment. No additional administrative or cancellation fee will be charged for our inability to fulfil the reservation.

We will provide a breakdown of the amount paid, any permitted deduction, and the net refund amount. Where such a deduction is not legally permitted, the refund will be issued without that deduction.

Refunds will be processed to the original payment method wherever available. The time taken for the credit to appear may depend on the payment provider and the customer’s bank.

If only part of your reserved quantity is available, we will contact you before proceeding. You may agree to receive the available quantity with a refund for the unfulfilled portion, or request cancellation and a refund for the affected reservation.

Any payment-gateway fee deduction remains subject to the conditions stated above.

To request a change or cancellation, contact us promptly. Availability of changes or cancellation will depend on whether harvesting, packing, or dispatch for your reservation has begun.

Any applicable customer-requested cancellation conditions or charges must be disclosed before the reservation is placed. This does not affect the refund provisions that apply when Prajnaa Market cannot fulfil the reservation.

Once your reservation has been dispatched, you can track it through our Track Your Order page.

Our Shipping Policy and Returns & Refunds Policy also apply to harvest reservations after dispatch.