If it isn't right, we make it right.

We do not accept general returns or exchanges for a change of mind, personal preference, or items ordered by mistake.

However, if your order arrives damaged, contains missing items, or includes a different item in place of what you ordered, please contact us so we can make it right.

You may request a replacement or refund if:

• Your parcel or an item arrives damaged.
• An item is missing from your order.
• You receive an incorrect item or a different product in place of the item ordered, without your prior agreement.
• A product arrives defective, spoiled, or with a tampered seal.
• The product received does not match its description on our website.

For these issues, we’ll replace the affected item or issue a refund—no questions asked, once you share the order details and supporting photos and/or videos.

Please contact us within 48 hours of delivery and provide:

• Your order number.
• The name of the affected or missing item.
• A brief description of the issue.
• Clear photos and/or videos of the items received, packaging, and shipping label, as applicable.

If you receive another item instead of the product you ordered, please notify us within 48 hours of delivery.

Unless you agreed to the substitution beforehand, we will arrange a replacement with the correct item or refund the affected item.

Please keep the incorrect item and its original packaging until our support team confirms whether collection or return is required. Do not send any item back without contacting us first.

A physical return may not be necessary for every replacement or refund. Our support team will confirm the next steps based on the issue.

If we require an incorrect, damaged, or defective item to be returned, we will arrange the return or provide instructions at no additional shipping cost to you.

Approved refunds will be processed to the original payment method within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, our support team will coordinate a bank-transfer refund using the details you provide.

Returns or exchanges are generally not accepted for:

• Change of mind or personal preference.
• Items ordered incorrectly by the customer.
• Products damaged through improper storage or handling after delivery.
• Opened or partially consumed products, unless the issue concerns damage, a defect, spoilage, or an incorrect item.
• Issues reported more than 48 hours after delivery, unless required by applicable law.

This policy does not limit any rights available to customers under applicable consumer-protection laws.

For returns, replacements, refunds, or order-related assistance:

• Email: care@market.prajnaa.in
• Official WhatsApp / Arattai number: +91 76500 65690